Privacy Policy

1. Introduction

Braviaa Services ("we", "us", or "our") operates the Braviaa Services website. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services. By using our website, you agree to the collection and use of information as described in this policy.

2. Information We Collect

We may collect the following types of information:

• Personal Information: Name, phone number, email address, and device details that you voluntarily provide when filling out our booking or query forms via Google Forms.
• Device Information: Details about the electronic device you want repaired (brand, model, issue description).
• Usage Data: Information about how you interact with our website, including pages visited, time spent, and browser type. This data is collected automatically via standard web technologies.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To schedule and manage your repair service appointments
• To contact you regarding your repair bookings and service updates
• To respond to your queries and provide customer support
• To improve our website and services
• To comply with legal obligations

4. Third-Party Services

Our website uses the following third-party services:

• Google Forms: Used to collect booking and query form submissions. Data submitted through Google Forms is subject to Google's Privacy Policy.
• Google Maps: Embedded on our Contact page to display our location. Subject to Google's Privacy Policy.
• Google Fonts: Used for website typography. Subject to Google's Privacy Policy.

We do not sell, trade, or share your personal information with any third parties for marketing purposes.

5. Data Security

We implement appropriate security measures to protect your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee its absolute security.

6. Cookies

Our website does not use cookies or tracking technologies directly. However, the embedded third-party services (Google Forms, Google Maps, Google Fonts) may set their own cookies as per their respective privacy policies.

7. Your Rights

You have the right to:

• Request access to the personal data we hold about you
• Request correction or deletion of your personal data
• Withdraw consent for data processing at any time
• Lodge a complaint with a data protection authority

To exercise any of these rights, please contact us using the details below.

8. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be reflected on this page with an updated "Last updated" date. We encourage you to review this page periodically.

10. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us:

• Business: Braviaa Services
• Address: Shop no 60-118, LG Floor, Xth Central Mall, Mahavir Nagar, Kandivali, Mumbai, Maharashtra 400067
• Phone: +91 9769640241
• WhatsApp: +919769640241